The app screen goes completely black after a while. What should I do?
In most cases, a completely black screen after some time in use is caused by a corrupted file in the app's system. Follow the steps below, in this order.
Note: if the black image only appears in the Screenshot, while the TV is playing YouTube or Vimeo videos, see The screenshot shows a completely black image.
1. Clear the cache
- In the control panel, open the TV.
- Click the Clear cache option.
2. Reinstall the app
Uninstall the app from the device and install it again. Updating it is not enough: if there is a corrupted file, only reinstalling can fix the problem.
Important: when you reinstall, the app generates a new activation code, and you need to unlink and link the TV again. See how to unlink a TV and how to link a TV.
3. Restore the device
Open the device settings and use the Reset or Factory reset option to restore it to factory settings. This step is recommended when a system file has been corrupted.
If nothing works
If none of the options above fix the problem, you may need to replace the device with a different one. See the list of recommended Android devices.
