How do I see what was shown on a TV (Playback Report)?
The Playback Report shows what the TV displayed: files, entertainment and tools, organised by day, by playlist and by time.
Important: the full report is not available on all plans. If your plan does not include this feature, you cannot choose the period: the tab shows Real Time tracking and the notice "Full Playback Report available on the Premium and Corporate plans".
How to open the report
- In the TVs menu, click the TV's name.
- Click the Playback Report tab.
- Choose the period.
- Click Search.
You do not need to click Enable Editing to see the report. If the tab appears disabled, with the message "Currently unavailable, please try again later.", wait a few minutes and try again.
Periods
- Real Time: shows what the TV is displaying and refreshes automatically every few seconds. The item currently on screen is highlighted.
- Today
- Last 3 days, Last 7 days, Last 15 days and Last 30 days
- Custom period: enter the dates in the from and to fields.
Note: for periods longer than Today, the search can take up to 2 minutes.
What the report shows
- The days with playback, with the date and the day of the week.
- When the TV went days without sending information, a notice such as "...no communication for 3 days..." appears between the dates.
- Items from a scheduled playlist are marked as Scheduled Playlist.
- Files that have already been deleted appear as [deleted file].
When the report is split by day, each day has a button to expand the details and a download icon to download the report for that day.
If Nothing to show yet. or No playback report for the selected period. appears, there are no playback records for the chosen period.
Report times
The times follow the date, time and time zone set on the device itself, which you can see under TV Date/Time, in the Settings and Status tab. If the device's clock is wrong, the report times will be wrong too. See The device's clock seems to be wrong.
Tip: on TVs with an app version older than 3.12, if the report times are different from what you expect, update the app to version 3.12 or later.
