How do I see where a file is shown and its display statistics?
Each file's page shows which playlists and TVs it is in and how many times it has been shown. To open the page, go to Files in the menu and click the file name.
Where the file is shown
On the Settings and Information tab, in the File Information group, the Where this file is shown field has two parts:
- Summary: the number of playlists and TVs that use the file.
- Details: the playlists, grouped by how they are being used.
| Group | What it means |
|---|---|
| Main Playlist | Playlists chosen as the playlist of a TV. |
| Scheduled Playlist | Playlists used in TV schedules. |
| Playlist as Sub-Playlist | Playlists used inside another playlist. |
| Playlist with no defined location | Playlists that are not being used on any TV or inside another playlist. |
Next to each playlist (except in Playlist as Sub-Playlist), you will see the number of TVs that use it and, below that, the names of those TVs. Click a name to open the playlist or TV in a new tab. If the file is not in any playlist, "no Playlist / TV shows this file" appears.
File Statistics
- On the file page, open the File Statistics tab. You do not need to enable editing.
- Choose the period, TV or playlist you want to analyse.
- Click Search and wait. Loading can take up to 2 minutes.
The period, TV and playlist filters and the chart are part of the full statistics. The panel says: "Full File Statistics available on the Premium and Corporate plans". If your plan does not include the full statistics, the tab does not show the filters: click the show statistics link to see the totals.
The results show:
- Total Displays and Days on Display.
- The TVs and playlists that show the file.
- In the full statistics, a chart. Click Click here for more details in the summary boxes to change the chart.
The available periods are All Time, Today, Yesterday, Last 3 days, Last 7 days, Last 15 days, Last 30 days, Current month, Last month and Custom period.
Full screen, chart and report
- Open in Full Screen: enlarges the statistics.
- Download Chart: downloads the chart shown.
- Export Report: generates the display report with the totals and the details of the search and chart shown. For a different period, search before exporting.
How to interpret the numbers
- The display time is the time on each TV, which may differ from your time zone.
- Displays made while the device clock was wrong are included in the total, but they can affect the days on display and the details. See The device clock seems to be wrong. What should I do?.
- Displays on TVs with an old version of the app appear as (Playlist not found): in these cases, only the number of displays is known, not the playlist.
- If a playlist has been deleted, its displays appear as Deleted Playlist.
- There may be a small variation in the total while the report is being generated.
If the tab appears disabled with the message "Currently unavailable, please try again later.", try again after a few minutes.
