How do I see where a file is shown and its playback statistics?
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Each file's page shows which playlists and TVs it's in and how many times it has been played. To open the page, go to Files in the menu and click the file name.
Where the file is shown
In the Settings and Information tab, under the File Information group, the Where this file is shown field has two parts:
- Summary: the number of playlists and TVs that use the file.
- Details: the playlists, grouped by how they are being used.
| Group | What it means |
|---|---|
| Main Playlist | Playlists selected as a TV's playlist. |
| Scheduled Playlist | Playlists used in TV schedules. |
| Playlist as Sub-Playlist | Playlists used inside another playlist. |
| Playlist without a defined location | Playlists that aren't being used on any TV or inside another playlist. |
Next to each playlist (except under Playlist as Sub-Playlist), you'll see the number of TVs that use it and, below that, the names of those TVs. Click a name to open the playlist or the TV in a new tab. If the file isn't in any playlist, you'll see "no Playlist / TV shows this file".
File Statistics
- On the file page, open the File Statistics tab. You don't need to enable editing.
- Choose the period, TV, or playlist you want to analyze.
- Click Search and wait. Loading can take up to 2 minutes.
The period, TV, and playlist filters and the chart are part of the full statistics. The panel says: "Full File Statistics available on the Premium and Corporate plans". If your plan doesn't include full statistics, the tab doesn't show the filters: click the show statistics link to see the totals.
The results show:
- Total Plays and Days on Display.
- The TVs and playlists that show the file.
- In the full statistics, a chart. Click Click here for more details in the summary boxes to switch the chart.
The available periods are All Time, Today, Yesterday, Last 3 days, Last 7 days, Last 15 days, Last 30 days, Current month, Last month, and Custom period.
Full screen, chart, and report
- Open in Full Screen: enlarges the statistics.
- Download Chart: downloads the chart being displayed.
- Export Report: generates the playback report with the totals and the details of the search and chart being displayed. For a different period, run a new search before exporting.
How to interpret the numbers
- The playback time is each TV's local time, which may differ from your time zone.
- Plays that happened while the device clock was wrong are included in the total, but they may affect the days on display and the details. See The device clock seems to be wrong. What should I do?.
- Plays on TVs running an old version of the app appear as (Playlist not found): in these cases, only the number of plays is available, not the playlist.
- If a playlist was deleted, its plays appear as Deleted playlist.
- The total may vary slightly while the report is being generated.
If the tab appears disabled with the message "Currently unavailable, please try again later.", try again in a few minutes.
