How do I update the TV app?
The page for each TV shows the installed app version and whether a newer version is available. How you update depends on how the app was installed on the device.
How to find out if there is an update
- In the TVs menu, click the name of the TV.
- On the Settings and Status tab, under Status and Information, check the App Version field.
One of these indications appears next to the version number:
| Indication | What it means |
|---|---|
| Up to date | The app is already on the latest version. |
| Will be updated to and the version number | The update will happen automatically the next time the app starts. You do not need to do anything. |
| Update Available | There is a new version to install. Click the indication to see how to update. |
When there is a newer version, the Latest Version Available field shows which one it is.
Tip: if Will be updated to appears and you want to bring the update forward, use the Restart App command. See What does each remote TV command do?.
How to update
When you click Update Available, the panel shows the instructions for your case.
Installed from the app store
If the app was installed from the Google Play Store or the Amazon App Store, the update is automatic. If it does not happen, check that automatic updates for the store are turned on on the device. In some cases, the store may take days to update the app.
Installed from the APK file
If you installed the app using the APK file, the update is manual: download and install the new version from the links in the window. We recommend installing the app from the store so that future updates are automatic.
App with your company's brand
If the TV uses the corporate app, generated with your brand, and it was installed using the installer, the update is manual. Under Download the updated App, the window shows the .APK / Android or .EXE / Windows link. If you access the panel through your company's domain, you can also download it by typing your domain address in the browser followed by /download/android or /download/windows.
If a message appears saying that the app is being updated and will be available in a few minutes, wait and try again.
If the app with your brand was installed from a store, it is only updated automatically after the update file (.AAB) has been uploaded to the store. See How to generate the app with your brand.
Older app version on Windows
In some versions, you need to uninstall the current version from Windows before installing the update. In this case, the window shows the App installer for Windows link.
Other notices on the TV page
- On Android devices with very old versions, the panel shows: It is highly recommended to update the App on this TV!, asking you to uninstall the previous version before updating.
- Some features only work on newer versions, and the panel warns you in the field itself, for example in Rotation.
- On some devices used in portrait mode, the panel warns you not to update the Android system to version 10, because the device would stop working in portrait mode. This notice is about the device's system, not the app.
Note: if you access the panel through your company's own domain, the update indications appear only for administrators.
