How do I see what is currently showing on a TV?
With Screen Capture, the dashboard asks the app for an image of what the TV is showing at that moment. The image opens in a new window, and this usually takes a few seconds.
Important: the TV must be online. When it is offline, the Screen Capture button is disabled.
From the TV page
- In the TVs menu, click the name of the TV.
- On the Settings and Status tab, under Commands (at the end of the Status and Information group), click Screen Capture.
From the TV list
In the list in the TVs menu, each TV has a button with a camera icon in the Screen Capture column. Click it to open the capture for that TV.
In the capture window
The window shows the name of the TV and the progress in three stages: Command sent to the TV, Capturing screen and Loading the image. When the image appears, the dashboard shows Captured on with the date and time.
Once the image has loaded, you can:
- Click the image to enlarge it. Click again or press Esc to close it.
- Click Actual size to open the image in another tab.
- Click Download image to save the capture as a JPG. If the download does not start, the image opens in another tab: right-click it and choose Save image as.
- Click New capture to request a new image from the TV.
If the TV has been rotated to portrait in the dashboard, the capture is displayed and downloaded in the correct orientation.
If the capture does not appear
| Message in the window | What to do |
|---|---|
| This is taking longer than usual | Check that the TV is online. Depending on the TV's network connection, it may take a little while. Wait or click Send the command again. |
| The TV appears to be out of contact | The capture may not load. Check the TV's connection and try again. |
| The image could not be loaded. Please try again. | Click Send the command again. |
| Login expired, close this window and log in again. | Close the window, log back in to the dashboard and repeat the capture. |
The image is completely black
On some Android systems, YouTube videos appear black in the capture but continue to play normally on the TV. See The screen capture shows a completely black image. Is this a problem?.
On TVs with older versions of the app, where Video Playback Mode has the options Normal, Optimised and Highly Optimised, this also happens with videos when the option is set to anything other than Normal. See How do I adjust the file scaling and the TV's video playback mode?.
