My TV shows as offline. Does the content stop playing?
Not necessarily. When a TV shows as Offline / No Communication, this does not mean that the content has stopped playing.
Most likely, there is simply a communication failure between the TV and the servers. In this case, the content keeps playing normally.
If the status does not return to normal
If the TV still shows as Offline / No Communication after a while, check the following on site:
- Check that the device is connected to the Wi-Fi.
- If it is not, connect it to the network again.
Note: in rare cases, the device may lose its connection and not reconnect automatically.
TV with no communication for many days
If the TV has had no communication for many days, see the possible causes in TV with no communication for many days: what should I do?.
