Files
Formats, resolutions, image adjustments and how to replace or delete files.
12 articles
- What video resolution is supported? Videos are officially supported up to 4K/60fps (3840x2160) and are optimised for the resolution of the device that will play them.
- Do I need to wait for a file to finish optimising before adding it to a playlist? No. You can add the file to the playlist while it is being optimised, and sometimes it will already appear on the TV before optimisation has finished.
- What image resolution is supported? There is no resolution limit: every image is automatically optimised for the resolution of the TV it will be shown on.
- How do I replace a file without having to delete it and upload a new one? Open the file, click Enable Editing and, on the View / Replace File tab, use the Replace file with another button.
- How do I delete a file? Open the file and click Delete File at the bottom of the page; if it's in use in a playlist or on a TV, the system warns you first.
- What is the difference between the image fill options? Show Whole Image displays the image without cropping or distortion; Fill the TV crops the image so that no black bars appear.
- What is the focal point of an image? It is the area of the image you want to keep visible: with the Fill TV option, the image is cropped based on this point.
- Which file types can I upload, and what is the maximum file size? JPG, JPEG, PNG and GIF images, and MP4, MOV, AVI and other video formats. The maximum size and total space depend on your plan.
- How do I schedule when a file is shown? On the file page, add schedules by date range, time, day of the week, day of the month or month, and choose the rule that combines those schedules.
- How do I see where a file is shown and its play statistics? On the file's page, see which playlists and TVs it is in and, in the File Statistics tab, the total plays, the days on screen and the chart.
- Como alterar vários arquivos de uma vez? Marque os arquivos na página Arquivos e use Com selecionados... para agendar, inserir em listas, editar etiquetas/pastas ou apagar todos juntos.
- Como organizar arquivos, listas e TVs com etiquetas/pastas? Adicione etiquetas/pastas de 3 a 20 caracteres em arquivos, listas e TVs, uma a uma ou em lote, e use-as para filtrar as listagens.
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