How long can I leave the app running without interruption?
It depends on the device's operating system:
- Windows: the app can run for weeks without problems, with no need to restart the app or Windows.
- Android and Smart TVs: we strongly recommend restarting the app before it reaches 2 days of continuous playback.
Why restart on Android and Smart TVs
Android handles apps of this type differently and may freeze them after about 30 hours of operation. This time varies depending on the Android version and the device.
How to make the device restart every day
- Plug the device into the TV's USB port. This way, it turns on at the start of the business day, when the TV is turned on, and turns off at the end of the business day, when the TV is turned off.
- Use a power timer if you can't use the USB port. Set the timer to cut power to the device at a certain time and turn it back on at the start of the business day.
For the app to open on its own when the device is turned back on, the Auto Start option on the Extras tab must be active (Enabled or Power only). See The app doesn't open on its own when I turn on the TV. What should I do?
When the TV needs to run 24 hours a day
In places that operate 24 hours a day, such as airports, you can:
- set the power timer to turn off the device during a low-traffic time and turn it back on 1 minute later; or
- use a Windows device.
Restart App automatically option
On TVs with older versions of the app (earlier than 3.9.7), the Extras tab shows the Restart App automatically option, which restarts the app every hour or every 2 to 24 hours. It is recommended only for TVs that stay on all the time and use Android or Smart TVs.
- In the TVs menu, click the TV's name.
- Click the Extras tab.
- Click Enable Editing.
- Under Restart App automatically, choose the interval (or No to turn it off).
- Click Save.
This option doesn't appear in newer versions of the app. In that case, follow the recommendations above.
