Which domain do I need to allow on restricted networks?

If the network the TV is on has any restrictions, the only domain that needs to be allowed is on-cloud.live. Make sure to allow access to this domain and all of its subdomains.

The app uses the standard ports HTTP/80 and HTTPS/443.

How to test whether the domain is allowed

1. Open a browser on a device connected to the same network as the TV, or on the TV itself.
2. Go to on-cloud.live.
3. Check whether the message Welcome to On-Cloud. appears.

If the message appears, access to the domain is allowed on that network. If it doesn't, the network is probably blocking the domain.

See also

• The TV shows as offline. Does the content stop playing?
• How much internet data does the app use?