Which file types can I upload, and what is the maximum file size?
You can upload images and videos. The accepted formats are shown on the Files page itself, just below the Add files button, under Accepted file types:
| Type | Accepted formats |
|---|---|
| Image | JPG, JPEG, PNG, GIF |
| Video | MP4, MOV, AVI, MKV, WEBM, WMV, M4V, MPG, FLV, 3GP, RM, RMVB, VOB |
Other file types, such as PDFs, presentations and text documents, cannot be uploaded.
Tip: to display presentations or dashboards, see How do I display Google Slides on my TVs? and How do I display Power BI on my TVs?.
Maximum size per file
The per-file limit is shown on the Files page, below the Add files button, in the sentence "The maximum file size is ...". This value depends on your plan. In addition, uploads through the dashboard are limited to a maximum of 1 GB per file.
You do not need to reduce the resolution before uploading: Adeus Pendrive optimises each file for the resolution of your TVs. See the details in What resolution is supported for videos? and What resolution is supported for images?.
Total space for files
There is no limit on the number of files, only on the total space they take up. The space available depends on your plan and can be checked in two places:
- At the bottom of the Files page, in the Available, Used and Limit indicators.
- In My Account, on the Statistics tab, in the Space Used and Space Available fields.
Note: in dashboards carrying your company's branding, these space indicators and the Plan tab in My Account are only shown to administrators.
If you run out of space
- Delete files you no longer use. See How do I delete a file?.
- Check the plans in My Account, on the Plan tab.
- Contact our support team to find out whether your account's space can be increased.
