What file types can I upload and what is the maximum size?
You can upload images and videos. The accepted formats are shown on the Files page itself, just below the Add files button, under Accepted file types:
| Type | Accepted formats |
|---|---|
| Image | JPG, JPEG, PNG, GIF |
| Video | MP4, MOV, AVI, MKV, WEBM, WMV, M4V, MPG, FLV, 3GP, RM, RMVB, VOB |
Other file types, such as PDFs, presentations and text documents, cannot be uploaded.
Tip: to display presentations or dashboards, see How do I display Google Slides on TVs? and How do I display Power BI on TVs?.
Maximum size of each file
The limit per file is shown on the Files page, below the Add files button, in the sentence "The maximum file size is ...". This value depends on your plan. In addition, uploads through the dashboard accept a maximum of 1 GB per file.
You do not need to reduce the resolution before uploading: Adeus Pendrive optimises each file for the resolution of your TVs. See the details in What resolution is supported for videos? and What resolution is supported for images?.
Total storage for files
There is no limit on the number of files, only on the total space they take up. The available space depends on your plan and can be checked in two places:
- At the bottom of the Files page, in the Available, Used and Limit indicators.
- In My Account, on the Statistics tab, in the Space Used and Space Available fields.
Note: in dashboards with your company's branding, these storage indicators and the Plan tab in My Account are shown only to administrators.
If you run out of space
- Delete the files you no longer use. See How do I delete a file?.
- Check the plans in My Account, on the Plan tab.
- Contact our support team to find out whether the storage on your account can be increased.
